Redesigning Vehicle
Servicing Experience
Auto Tech
SaaS
Navigation clarity
Easy checkout
Product Discovery
Youhonk is a platform redefining vehicle servicing through a transparent, human-centric experience goal for effortless maintenance and smarter vehicle ownership.
industry
Auto Tech, SaaS
project scope
Research, UX Design, UI Design, Graphics
platform
Mobile Apps (IOS & Android)
industry
Auto Tech, SaaS
project scope
Research, UX Design, UI Design, Graphics
platform
Mobile Apps (IOS & Android)
Redesigning Vehicle
Servicing Experience
Auto Tech
SaaS
Navigation clarity
Easy checkout
Product Discovery
Youhonk is a platform redefining vehicle servicing through a transparent, human-centric experience goal for effortless maintenance and smarter vehicle ownership.
industry
Auto Tech, SaaS
project scope
Research, UX Design, UI Design, Graphics
platform
Mobile Apps (IOS & Android)
industry
Auto Tech, SaaS
project scope
Research, UX Design, UI Design, Graphics
platform
Mobile Apps (IOS & Android)
Redesigning Vehicle
Servicing Experience
Auto Tech
SaaS
Navigation clarity
Easy checkout
Product Discovery
Youhonk is a platform redefining vehicle servicing through a transparent, human-centric experience goal for effortless maintenance and smarter vehicle ownership.
industry
Auto Tech, SaaS
project scope
Research, UX Design, UI Design, Graphics
platform
Mobile Apps (IOS & Android)
02 research
UX Research
12
USER INTERVIEWS
8
COMPETITIVE AUDITS
75%
ANXIETY RATE
24h
AVG. RESPONSE TIME
UX Audit
Detailed analysis of existing user flows revealed bottlenecks in the booking and status tracking modules.
Key Insights
Overloaded Homepage
Inconsistent Spacing & Typography
Poor Category Structure
Excessive Checkout Steps
Friction in Onboarding & Booking reduces conversions
Accessibility Gaps
Opportunity Identified
Streamline user flows by reducing actions per task by 40%+
2. Introduce modular layouts and a clear content hierarchy to reduce cognitive load
3. Build a unified design system for visual consistency and scalability
4. Enhance mobile-first responsiveness across all breakpoints
5. Redesign onboarding with progressive disclosure and smart
03 ideation
Information Architecture
Sitemap
Taskflow
01 overview
Stakeholder Workshop
A 4-hour workshop was conducted with the YouHonk team to understand the problem, recommendations & expectations from the business POV .
Key Insights
Low-Friction Onboarding
Simpler sign-up and delayed registration improve conversion.
Trust is Critical
Reliable vendors and strong support drive adoption and retention.
Simplify Discovery
Users need easier ways to find and compare services.
Retention Needs Value
Offers, referrals, and seasonal engagement help drive repeat usage.
KPI Derived
Conversion
70% of the users downloading the app should book a service within the next 6 months
Retention
50% of the users who booked a service should come back for a 2nd service within 6 months
Drop offs
Less than 10% drop offs
mid task
Engagement
Users should check the platform at least 2-3 times a month
02 research
UX Research
12
USER INTERVIEWS
8
COMPETITIVE AUDITS
75%
ANXIETY RATE
24h
AVG. RESPONSE TIME
UX Audit
Detailed analysis of existing user flows revealed bottlenecks in the booking and status tracking modules.
Key Insights
Overloaded Homepage
Inconsistent Spacing & Typography
Poor Category Structure
Excessive Checkout Steps
Friction in Onboarding & Booking reduces conversions
Accessibility Gaps
Opportunity Identified
Streamline user flows by reducing actions per task by 40%+
Introduce modular layouts and a clear content hierarchy to
reduce cognitive load
Build a unified design system for visual consistency and
scalability
Enhance mobile-first responsiveness across all breakpoints
Redesign onboarding with progressive disclosure and smart
Competitor’s Analysis
Key Findings
Trust & transparency build confidence
Seamless onboarding reduces drop-offs
Mobile-first experience improves retention
Strong vendor control ensures quality
The Problem
Vehicle servicing today is fragmented, opaque, and hard to track. Customers face significant "anxiety gaps" between dropping off their car and picking it up, with little to no visibility into technical tasks or pricing transparency.
Project Goal
YouHonk aims to scale vehicle servicing by delivering a seamless & transparent experience that simplifies maintenance for modern drivers, expands the user & vendor ecosystem and builds a sustainable, scalable revenue model through smarter workshop management.
04 design
Designing the Solution
Intelligent Service Discovery
AI-powered recommendations and smart filters help users discover the right workshop faster with confidence.
Transparent Service Journey
Verified workshops, upfront pricing, and live service tracking build trust at every step.
Unified Workshop Operations
A centralized dashboard simplifies bookings, customer management, and business operations for vendors.
Proactive Vehicle Care
Maintenance reminders, personalized insights, and loyalty rewards keep users coming back.
05 impact
Before & After
Before
After
Before
Fragmented Order Information
Key booking details were compressed into a single card, making information difficult to scan.
Limited Status Visibility
Users could see the order state but lacked clarity on what was happening next.
Action-Heavy Experience
Prominent Accept/Cancel actions dominated the interface without enough supporting context.
Low Trust & Transparency
Limited workshop, pricing and service information made it harder to build confidence.
Transactional Experience
The screen primarily supported managing an existing order.
After
Clear Information Hierarchy
Order status, service details, pricing, vehicle and contact information are structured into focused sections.
Transparent Order Tracking
A visual timeline communicates booking progress, workshop confirmation and upcoming steps.
Trust-Led Experience
Detailed cost breakdowns, workshop communication, location and booking information improve transparency.
Stronger UI System
Cards, spacing, typography, status indicators and consistent components create clearer visual hierarchy.
End-to-End Service Experience
Support, WhatsApp updates, educational content and vehicle information extend the experience beyond booking.
Wireframes
Design System & components
Dark Green
#004852
HEx code
LIME Yellow
#E8F548
HEx code
Tangerine
#F3541E
HEx code
Let’s connect
Get in touch for opportunities or just to say hi!
www.linkedin.com/in/neha-jain-baa9b713/
Let’s connect
Get in touch for opportunities or just to say hi!
05 impact
Before & After
Before
After
Before
Fragmented Order Information
Key booking details were compressed into a single card, making information difficult to scan.
Limited Status Visibility
Users could see the order state but lacked clarity on what was happening next.
Action-Heavy Experience
Prominent Accept/Cancel actions dominated the interface without enough supporting context.
Low Trust & Transparency
Limited workshop, pricing and service information made it harder to build confidence.
Transactional Experience
The screen primarily supported managing an existing order.
After
Clear Information Hierarchy
Order status, service details, pricing, vehicle and contact information are structured into focused sections.
Transparent Order Tracking
A visual timeline communicates booking progress, workshop confirmation and upcoming steps.
Trust-Led Experience
Detailed cost breakdowns, workshop communication, location and booking information improve transparency.
Stronger UI System
Cards, spacing, typography, status indicators and consistent components create clearer visual hierarchy.
End-to-End Service Experience
Support, WhatsApp updates, educational content and vehicle information extend the experience beyond booking.
Design Impact
Transformed a basic order-management screen into a transparent, guided and trust-driven service experience.
The Problem
Vehicle servicing today is fragmented, opaque, and hard to track. Customers face significant "anxiety gaps" between dropping off their car and picking it up, with little to no visibility into technical tasks or pricing transparency.
Project Goal
YouHonk aims to scale vehicle servicing by delivering a seamless & transparent experience that simplifies maintenance for modern drivers, expands the user & vendor ecosystem and builds a sustainable, scalable revenue model through smarter workshop management.
01 overview
Stakeholder Workshop
A 4-hour workshop was conducted with the YouHonk team to understand the problem, recommendations & expectations from the business POV .
Key Insights
Low-Friction Onboarding
Simpler sign-up and delayed registration improve conversion.
Trust is Critical
Reliable vendors and strong support drive adoption and retention.
Simplify Discovery
Users need easier ways to find and compare services.
Retention Needs Value
Offers, referrals, and seasonal engagement help drive repeat usage.
KPI Derived
Conversion
70% of the users downloading the app should book a service within the next 6 months
Retention
50% of the users who booked a service should come back for a 2nd service within 6 months
Drop offs
Less than 10% drop offs
mid task
Engagement
Users should check the platform at least 2-3 times a month
02 research
UX Research
12
USER INTERVIEWS
8
COMPETITIVE AUDITS
75%
ANXIETY RATE
24h
AVG. RESPONSE TIME
UX Audit
Detailed analysis of existing user flows revealed bottlenecks in the booking and status tracking modules.
Key Insights
Overloaded Homepage
Inconsistent Spacing & Typography
Poor Category Structure
Excessive Checkout Steps
Friction in Onboarding & Booking reduces conversions
Accessibility Gaps
Opportunity Identified
Streamline user flows by reducing actions per task by 40%+
2. Introduce modular layouts and a clear content hierarchy to
reduce cognitive load
3. Build a unified design system for visual consistency and
scalability
4. Enhance mobile-first responsiveness across all breakpoints
5. Redesign onboarding with progressive disclosure and smart
03 ideation
Information Architecture
Sitemap
Taskflow
04 design
Designing the Solution
Intelligent Service Discovery
AI-powered recommendations and smart filters help users discover the right workshop faster with confidence.
Transparent Service Journey
Verified workshops, upfront pricing, and live service tracking build trust at every step.
Unified Workshop Operations
A centralized dashboard simplifies bookings, customer management, and business operations for vendors.
Proactive Vehicle Care
Maintenance reminders, personalized insights, and loyalty rewards keep users coming back.
Wireframes
Design System & components
Dark Green
#004852
HEx code
LIME Yellow
#E8F548
HEx code
Tangerine
#F3541E
HEx code
Final Screens
Urban Estate
Central Avenue, Kalyani Nagar, Pune, Maharashtra
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4.2
1.2 kms away
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Kharadi
09:00 AM - 10:00 PM
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4.2
1.2 kms away
Shruti Spares Lubs
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Kharadi
09:00 AM - 10:00 PM
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A independent workshop not linked to any vehicle brand.
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A workshop officially authorized by a vehicle brand or manufacturer
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27ABCDE1234F2Z5
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Workshop Details
Expense Tracker
Jan 26
Get Service Cost Breakdown
Know what you pay with a detailed expense analysis.
Get Monthly Fuel Cost analysis
Get insights into your monthly fuel spending and trends
Get Fuel
Mileage Trend
Track how your vehicle’s fuel efficiency changes over time
Total Monthly Expense
₹
12,450
0.5%
Avg. monthly Expense
₹ 2500
4.5%
Services Expense
Fuel Expense
Fuel expense
Monthly
Total Expense
(Feb’26)
₹
8,450
2.5%
than last month
Avg Cost/service
(Feb’26)
15.4
Km/l
4.5%
than last month
Monthly Fuel Cost
Jan
Feb
Mar
Apr
May
June
15K
10K
5K
1K
0
Mileage Trend
Km/l
18
16
14
12
0
Insights
Fuel cost up by 15% from last month
Mileage increased by 5%
Fuel Expense Details (2)
Expense Tracker
05 impact
Before & After
Before
After
Active
Upcoming
Past
9:41
Orders
Search for order no. services etc...
#OR6789087788
Awaiting confirmation
Service & Repair
German motors Pvt Ltd
Fortuner
MH04TE2156
Services booked (1)
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#OR6789087788
Awaiting confirmation
Service & Repair
+2
German motors Pvt Ltd
Fortuner
MH04TE2156
Services booked (4)
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View Details
Home
Order
Chat
Profile
9:41
Order no #23567899
Placed on 12 May 2025, 6:52 PM
Booking request sent
Today
12 May 2025, 6:52 PM
Workshop Confirmation
within
Booking Confirmed
Doorstep Pick at
12 May 2025, by 6:52 PM
Call
Chat with workshop
Cancel Request
4.2
The Third Porsche premium garage
Open In Maps
View details
Whatsapp updates
Get real-time order updates on WhatsApp at +91 98XXXXXX21
Update WhatsApp Number
Order details
Service Mode: Drop-off at workshop
Service date: Fri, Jan 23
Time slot: 10.00am - 12.00pm
Additional Order Notes
Important Information
Before
Fragmented Order Information
Key booking details were compressed into a single card, making information difficult to scan.
Limited Status Visibility
Users could see the order state but lacked clarity on what was happening next.
Action-Heavy Experience
Prominent Accept/Cancel actions dominated the interface without enough supporting context.
Low Trust & Transparency
Limited workshop, pricing and service information made it harder to build confidence.
Transactional Experience
The screen primarily supported managing an existing order.
After
Clear Information Hierarchy
Order status, service details, pricing, vehicle and contact information are structured into focused sections.
Transparent Order Tracking
A visual timeline communicates booking progress, workshop confirmation and upcoming steps.
Trust-Led Experience
Detailed cost breakdowns, workshop communication, location and booking information improve transparency.
Stronger UI System
Cards, spacing, typography, status indicators and consistent components create clearer visual hierarchy.
End-to-End Service Experience
Support, WhatsApp updates, educational content and vehicle information extend the experience beyond booking.
Let’s connect
Get in touch for opportunities or just to say hi!
https://www.linkedin.com/in/neha-jain-baa9b713/